Startup program entry details:

tgcmd (tgcmd.exe)

This page expands upon the information already available for this entry in the Pacman's Portal Windows start-up programs database.

User's choice - depends whether a user deems it necessary

For further information on how to identify and disable startup programs please visit the Introduction page.

Description:

Part of software from Support.com (aka SupportSoft or Tioga) provided to manufacturers and ISPs that allows them to offer on-line support - to update drivers, fix faults, etc. Also see the "TgAddServer" entry. This part ensures the software is installed correctly (similar to an installation wizard) as reported by Cox. Regarded as spyware by some as it has the ability to retrieve user information. Whether it does so depends upon the provider. One Toshiba user reports problems with hibernate on his laptop if disabled - hence the "U" recommendation

Startup information:

Registry (Start → Run → regedit)

• Key(s): HKLM\Run & HKCU\Run
• Name:
  • tgcmd
  • hcenter
  • tgcmdprovidersbc
• Data:
  • C:\Program Files\Support.com\bin\tgcmd.exe
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
  • "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
  • "C:\Program Files\tioga\Client\bin\tgcmd.exe" /server /nosystray

MSConfig (Start → Run → msconfig → Startup)

• Startup Item (XP): tgcmd
• Startup Item (Vista/7): N/A
• Command:
  • C:\Program Files\Support.com\bin\tgcmd.exe
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
  • "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
  • "C:\Program Files\tioga\Client\bin\tgcmd.exe" /server /nosystray

Windows Defender (Start → All Programs → Windows Defender → Tools → Software Explorer)

• Name: Support.com Scheduler and Command Dispatcher
• Startup Value:
  • C:\Program Files\Support.com\bin\tgcmd.exe
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server
  • "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
  • "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
  • "C:\Program Files\tioga\Client\bin\tgcmd.exe" /server /nosystray

HijackThis (HJT) log examples:

O4 - HKCU\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\tioga\Client\bin\tgcmd.exe" /server /nosystray
O4 - HKLM\..\Run: [Tgcmd] "C:\@Home\tioga\bin\tgcmd.exe" /server /nosystray
O4 - HKLM\..\Run: [hcenter] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray

Other information:

• File location: %ProgramFiles%\Support.com\bin
• File properties "Description": Support.com Scheduler and Command Dispatcher
• Purpose: Support agent
• Program disable option: None
• Shortcut(s) available: None
• Vendor/Publisher: SupportSoft, Inc.
• Product(s): IBM Access Support Agent & others
• Tested: Yes (IBM Access Support)

Note:

• %ProgramFiles% - refers to the Program Files folder; typically the path is C:\Program Files
• HKLM refers to HKEY_LOCAL_MACHINE
• HKCU refers to HKEY_CURRENT_USER

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